Janio reduced the DSO of over 1,000 customers to 40 days using Peakflo

"Overall I'm very satisfied with the Peakflo system. It synchronized seamlessly with our accounting software. The dashboard layouts and reports are very helpful."

Fabian Loke
Accounts Receivable Manager, Janio

janio cover case study

See How Much Janio has Saved with Peakflo

40 days

reduction in invoice collection time


automated reminders sent

Based in:

Peakflo customer
July 2021

Invoices per month:


Janio is a cross-border logistics service provider that simplifies deliveries across borders. Combining technology and market knowledge, Janio provides an effective end-to-end logistics solution in Asia where businesses can manage their e-commerce shipments on a single platform.

Favorite Features

Key Takeaways 🔑

🚩 Problem
For Janio, preparing manual reports and following up with clients were time-consuming. As a result,  there was a lack of visibility into their collection reports, causing the whole team to have an inefficient collection process.

To gain more visibility into customers’ payment behavior, Janio utilized Peakflo’s detailed customer tracking reports. In addition, with Peakflo’s customized automated reminder, they were able to collect payments faster. Overall, Janio has brought down the DSO of 1,000 customers by 40 days.

Problem: No real-time visibility over the collections process

Janio didn’t have any visibility into their collections process, making it challenging to plan their budgets. Since they didn’t have easy access to critical business metrics, preparing reports was tedious.  

Solution: Real-time Customer Status Tracking report 

The customer status tracking reports have enabled Janio to keep a close eye on the customer timelines and give them a bird’s eye view of their customers’ payment behavior. 
Customer status tracking reports

Problem: Never-ending payment follow-ups

Janio faced payment delays from customers, and follow-ups were a time consuming. Different approaches were required when following up with timely and late- paying customers.
Solution: Collection process optimized with automated payment reminder workflows
Peakflo’s smart workflows have helped Janio identify timely and late-paying customers by triggering personalized, multi-channel reminders with an escalation matrix.

As a result, Janio has optimized their collection process by triggering over 8200 automated payment reminders across Singapore and Malaysia customers. This optimization of the payment follow-up process has played a vital role in bringing down the DSO by 40 days.

Automated WhatsApp payment reminder