7 Effective Collection Call Scripts to Accelerate Payment Recovery

Late payments remain one of the biggest bottlenecks for finance teams striving for healthy cash flow. While emails and reminders are common, nothing beats the personal touch of a well-timed collection call.

But here’s the catch – collection calls are only effective when handled with clarity, professionalism, and empathy. That’s why we’ve created 7 free ready-to-use collection calls script, purpose-built for finance professionals looking to speed up collections and reduce Days Sales Outstanding (DSO).

Why You Need Collection Calls Script

Chasing overdue invoices can be awkward, especially when conversations go off-track or customers push back. Having a script in hand helps:

• Keep the conversation professional and on-point
• Handle objections with empathy and solutions
• Guide the customer toward a clear resolution
• Ensure consistency across your AR team

Whether your customer simply forgot to pay or is facing financial difficulties, these scripts offer tailored approaches to different collection scenarios.

What’s Inside the Collection Calls Script Toolkit?

Our toolkit includes scripts for 7 common situations AR teams face:

1. Customer forgot to pay – Gentle reminder with a firm ask for confirmation
2. Customer never received the invoice – Fast resolution with invoice resend
3. Invoice was incorrect – Two versions: actual mistake vs. misunderstanding
4. Invoice not approved – Navigating internal bottlenecks tactfully
5. Second collection call – Follow-up when previous promises were not kept
6. Customer has cash flow problems – Offering partial payments or plans
7. Customer already paid – Clarifying payment details and preventing confusion

Each script includes conversational prompts for both parties and suggested responses based on how the customer reacts.

How to Use the Template?

Using this script template is simple and effective:

1. Pick the right script based on the customer situation you’re dealing with.
2. Customize placeholders such as [Your Name], [Your Company Name], [Invoice Number], and [Amount] with actual values.
3. Practice the flow with your AR team to build confidence and consistency across all follow-ups.
4. Use it as a phone script or adapt it for email if needed.
5. As objections or delays arise, follow the alternate paths built into each script for smooth handling.
6. Integrate these scripts into your AR software (like Peakflo) to streamline outreach workflows across your finance team.

Level Up Your Collections with Peakflo

While scripts can help your team manage calls better, manual collection processes still drain time and resources. If you’re navigating hundreds of invoices every month using Excel and emails, it’s time for a smarter solution.

Peakflo’s AI-powered AR automation platform helps you:

• Streamline collection workflows
• Automate follow-ups and dunning emails
• Track real-time invoice status and team performance
• Cut down DSO and improve cash flow
• Finance teams that switch to Peakflo reduce overdue invoices by up to 50%.